Frequently Asked Questions
Can you offer a SAG vehicle?
Please contact us to inquire about SAG availability.
I purchased a ride and something came up and now I realize that I won't be able to make the ride. Can I get a refund?
Visit our Cancellation Policy Page for details on how this works.
What happens if it rains on the day of the ride or class I purchased?
If your ride or class must be postponed due to weather conditions, we will let you know promptly and will either reschedule your ride or issue a full refund.
Do I have to wear a helmet or ride in spandex for rides or classes?
We want your noggin to be well protected on the road so yes, helmets are a must on all rides.
For rides with a difficulty rating of moderate or above, there's nothing more comfortable than cycling gear (padded shorts and jersey) but if you are in for one of those rides you probably already know that!
For easier rides or for our classes, you'll be fine without the spandex. Padded undershorts, however, are recommended for comfort. Trust us on this one.
What should I expect in terms of the optional picnic basket?
When you schedule a private ride with a picnic basket, we'll work with you to ensure that it fits your preferences and dietary restrictions. Our picnic baskets include healthy, fresh homemade and locally sourced goodies.
Who are the ride leaders?
Your trusty ride leaders are all experienced, easy going, and well-rounded human beings who are interested in helping you get the most our of your ride in fun and supportive atmosphere. Full names, bios and photos of our team members coming soon!
Can you help me find/buy/build a bike?
Yes! Reach out to Eric at firstname.lastname@example.org to inquire/geek out about bikes.